1. Acceptance of Terms
By accessing NgeKos you agree to these terms. If you disagree with any part, stop using the service. These terms apply to all users: renters, property owners, and visitors.
2. Accounts and Responsibility
You must provide accurate information when registering and keep your credentials confidential.
- One person may hold one account.
- Activity in your account is considered yours.
- Report unauthorized use of your account immediately.
3. Bookings and Payments
A booking request becomes binding once the owner approves it. After approval, payment follows the stated deadline and the room is locked for you.
- Payments are processed by a licensed payment provider.
- Refunds follow the cancellation policy on each property page.
- NgeKos never stores card numbers or bank credentials.
4. NgeKos's Role
NgeKos is an intermediary platform. We verify owner identity and property data completeness, but we are not a party to the rental agreement between owner and tenant. Disputes over the room, facilities, or comfort are settled between both parties; we assist mediation through the Help Center.
5. User Content
Reviews, photos, and messages you send must reflect real experiences. We remove fake content, hate speech, and unsolicited ads, and may suspend repeat offenders.
6. Changes to Terms
These terms may change at any time. Material changes are announced by email or notification at least 7 days before taking effect. Continuing to use the service after that date means you accept the new version.